Universal Connectivity

Getting Ahead in the Race: More Than Just Running for the Roses. In business, success isn't just about the finish line—it's about every step you take to get there. Telecommunications play a crucial role, deeply integrated into nearly every aspect of how you operate, communicate, and grow. But have you considered the transformative potential of your business phone system? It's not just a tool; it's a strategic asset that can fuel innovation and drive your organization toward future success. Think beyond the budget line item. Telecommunications is a pivotal strategic investment. What advantages could you unlock by rethinking your approach? #BetterConnected #BusinessGrowth #Innovation #StrategicInvestment #Telecommunications

Did you know that Webex introduced a feature called "Quiet Hours"? This feature allows users to set periods during which notifications are paused, creating a schedule that informs others of your "Quiet Hours." When set on a schedule, your phone will automatically go into "Do Not Disturb" mode during the set window. This is great for users who want to be available to answer calls on the go but prefer not to receive business calls after hours. Whether you're winding down at night or focusing on a project during the day, Webex's Quiet Hours can help you maintain your productivity without compromising your peace of mind. What features of Webex do you find essential, or which ones are giving you trouble? Comment below with your questions or concerns, and I'll provide tailored guidance to help you optimize your Webex experience! #BetterConnected #Webex #QuietHours #ProductivityTools #Telecommunications #TimeManagement #BusinessTechnology

April 25th is National Telephone Day, a day to celebrate the invention of the telephone and its impact on technology and communication. Alexander Graham Bell's invention of the telephone in 1876 revolutionized the way people communicate. This invention paved the way for many other advances including the first payphone (invented by William Gray in 1889), which was installed at a bank located right here in Hartford Connecticut on the corner of Main Street and Central Row! Despite all the advances in technology, picking up the phone to hear someone's voice and talk remains an important and valuable practice. It provides a level of human connection that cannot be replicated through text messages or emails. National Telephone Day serves as a reminder of the importance of the telephone and its impact on our lives. #NationalTelephoneDay #BetterConnected #HumanTouch #HartfordHasIt

When the goal is to keep people safe, loud notification methods can sometimes be counterproductive compared to more discreet solutions. Our Emergency Notification System has five different panic button options to enable people to discreetly send alerts directly to specific security teams or throughout a facility for rapid response. Learn more with this short video from our partners at SingleWire: https://hubs.ly/Q02tw9sM0 Get a free demo. https://hubs.ly/Q02twfhR0 #BetterConnected #InformaCast #EmergencyManagementSystem #SchoolSafety #WorkPlaceSafety

How do you know if your customers are happy with your business after interacting with your call center? Beyond call center metrics like agent utilization rate, first call resolution (FCR), and average call abandonment, surveying customers provides key insights into call center performance. After all, customers are the best judges of their own experiences. Their satisfaction serves as a vital indicator of your call center's effectiveness in meeting their needs. One proven method to measure satisfaction is the Net Promoter Score (NPS), which measures loyalty and satisfaction with just one question: “On a scale from one to 10, with one being unlikely and 10 being likely, how likely are you to recommend this business to a friend?” The feedback received from NPS surveys can help identify specific areas of the business that need improvement. This can help address customer pain points and improve overall customer satisfaction. What's the 'Aha!' moment with NPS? Discover insights on the Net Promoter Score here: https://hubs.ly/Q02tdB-z0 📊 What strategies do you use to assess customer satisfaction? We would love to get your feedback! #BetterConnected #CustomerService #CallCenterMetrics #NPS

The waters are teeming with phishing threats, do you know how to protect your business's continuity? Universal Connectivity's tip of the day: Strengthen your business's continuity against phishing by educating your team on identifying suspicious emails, implementing advanced email filtering tools, and regularly testing your defenses with simulated phishing exercises. Quick, smart, and savvy—your best shield in the digital ocean. Learn more. https://hubs.ly/Q02sjRJD0 We have the solutions to help shield your business. Let's start a conversation: https://hubs.ly/Q02sjTMD0 #BetterConnected #PhishingPrevention #ProtectYourData #SecureYourBusiness #FightThePhish #BusinessContinuity #CyberSecurity

Commoditized Connections: Are you shortchanging your business success? This common approach leads to fragmented experiences, inadequate support, and confusion over your infrastructure's current state and future needs — from telephony to connectivity, cybersecurity, and networking. Leaders across industries share these frustrations, pinpointing that critical mistake: treating telecommunications as mere commodity shopping. Treating VoIP as just another expendable app or wondering why scaling becomes a Herculean task with every new vendor you add as well as constantly being faced with situations where no one steps up when things go wrong only causes more headaches than solutions. Yet, it doesn't have to be this way. Telecommunications is not just another line item in your budget; it's a pivotal strategic investment. By choosing a partner who understands the full spectrum of telecommunications — offering end-to-end solutions — you can sidestep the hassles of juggling multiple vendors. Transform telecommunications from a frequent source of frustration into a formidable strategic asset. Have you experienced the transformation of telecommunications into a strategic asset? Share your journey in the comments below. Learn more about us at: https://hubs.ly/Q02sgW_k0 Or, let's start the conversation now to help get your business #BetterConnected. https://hubs.ly/Q02sgY9V0 #BetterConnected #BeyondCommodity #SeamlessConnectivity #UnifiedCommunications #TelecomSolutions #BusinessStrategy

Here's a thought-provoking question for your team: "What advantages could we unlock by transforming our business phone system into a strategic asset to fuel innovation and drive our organization towards future success?" I'll give you the answer 😜- it will propel you by: Enhancing Collaboration Supporting Scalability Facilitating Integration Increasing Operational Efficiency Improving Customer Experience Enabling Mobility and Remote Work Ensuring Business Continuity and Disaster Recovery Strengthening Cybersecurity Measures Expanding Market Reach Driving Innovation and Competitive Advantage Reducing Costs and Complexity Telecommunications are deeply integrated into nearly every facet of a business, influencing how it operates, communicates, and grows. Our approach is collaborative: we work with you to identify, discuss, and resolve your most critical challenges. Discover more about what your company will gain at: https://hubs.ly/Q02rq9sl0 #BetterConnected #DigitalTransformation #BusinessCommunications #Telecommunications #OperationalEfficiency #CustomerExperience #BusinessGrowth #SeamlessCommunication #StrategicTelecom

Why isn't buying a phone system for businesses as easy as buying a car? Buying a car is easy because the sales process has been clarified to speak to people’s needs and requirements, not their specific knowledge of an automobile. Think about it. When you buy a car does the salesperson begin describing the numerous benefits of direct injection and variable cam timing? The answer is, No. They ask need-based questions, moving from general to specific understanding of the buyer and making feature/model recommendations based on those needs.   Like buying a car, choosing a phone system should be straightforward, focusing on needs rather than technical details. It’s about finding what fits your business. Learn more about the basic costs: https://hubs.ly/Q02qCBNY0 Or, we can just start the conversation now to help get your business #BetterConnected. https://hubs.ly/Q02qCwQs0 #BetterConnected #BeyondCommodity #SeamlessConnectivity #UnifiedCommunications #TelecomSolutions #BusinessStrategy #VoIP

How do we meet amazing new people and make a difference? By showing up, valuing the connections we forge, and supporting an extraordinary community with a powerful mission. We're proud to align with the Connecticut Assisted Living Association (CALA), dedicated to enhancing life quality for those they serve. At Universal Connectivity, we're committed to contributing to this mission with our services designed to streamline operations and foster seamless communication. It's about driving meaningful change in an industry where clear communication is essential for top-notch patient care and operational efficiency. Let's make a positive impact together. Grateful to be here as a sponsor supporting CALA's 29th Annual Conference & Trade Show! Christopher Carter, MPA #BetterConnected #AssistedLivingCommunity #BusinessContinuity #OperationalEfficiency #PatientCare #CALA #ISLE #CommunitySupport